Questions, answered.

90, 60, 30, 14, 7 and 1 day before the date you need to start renewing, at 9:00 in each recipient’s time zone by default. If that date passes, follow-ups continue on the day and 3, 7 and 14 days after, until you mark it renewed.

Because renewals can take weeks, and processing times vary. Each license has its own lead time — say 45 days — and every reminder is timed so you start the paperwork early enough, rather than being told the day it expires.

Yes — for the whole workspace in Settings, or for one license on its form. You can also change the send hour and choose a single daily digest instead of separate emails.

Yes. Add them to your People directory and link them to a license, or add their address to the license as an extra recipient. Each can choose separate emails, a daily digest, or none.

No — reminders are email only.

PDFs, scans and phone photos (JPEG, PNG, WebP) of license cards, wall certificates, insurance certificates, declarations pages, bonds, permits, training cards and renewal notices. HEIC photos need converting to JPEG first.

No, and it says so. When a document has no clear expiry — a continuous bond, a permit that lapses only if work doesn’t start — it leaves the date blank rather than guess. Always check the date against the original before saving.

Each policy is read with its own number, insurer and end date. Save the one you need, or all of them as separate licenses in one click.

No. Tracking an expiration date is not official verification, and we don’t connect to licensing boards.

Send them an upload link from the license. They upload the new document without an account; it waits for you to check before anything changes.

Yes — up to 25 team members. Owners manage billing, the team and settings; staff work on licenses.

Yes. Add them to People, link each license to the subcontractor who holds it, and they’ll be reminded along with whoever on your team chases it.

It’s caught before it is saved, and anything already on file twice is listed on the duplicates page for you to remove — or keep, if they really are different.

Yes. Upload Excel or CSV, or paste rows — up to 2,000 at a time. Columns are matched for you, bad rows can be fixed in place, and you decide what happens to licenses you already have.

Every row is read. Licenses that fit are added, updates to licenses you already have still apply, and the rows that didn’t fit are reported together so nothing is lost silently.

Yes — 7 days of everything Pro has, no card needed. After that it’s $39 a month, or $390 a year, to keep using the workspace.

Up to 1,000 licenses, up to 25 team members, document reading from photos and PDFs, spreadsheet import and the full reminder schedule.

Yes, any time, from Plan & billing. Your licenses stay, and you can still export them or come back later; reminders stop until you subscribe again.

So nobody can sign up with your address and have reminders sent to you. Your workspace sends nothing until it is confirmed.

Yes, with any authenticator app, plus one-time recovery codes. Sensitive changes ask for a fresh code.